Local Return Service

Local Return Service

Local Return Service Guideline (in English):

Thank you for using Runner Express for Aliexperss free return service. Please check the frequent asked questions below, if there is any more questions, feel free to contact us by email cs3.corp@u-speedex.com.hk (not answering Saturday&Sunday).


The process of free return service of Aliexpress

Ø The first step of free return is to open dispute, fill up the forms regard the reason of the return, seller will reply in the next few days, Ali-express will decide whether to approve the return.

Ø After seller agreed with the free return, you will see a red button in the end of the page, press to see the details of what to do after you get the shipping label with the AE2021XXXX tracking number.

Ø Wait for the courier send you SMS regarding how to return the package. (You need to put the product into a box and print the label with AE2021XXX number to stick on the box, then drop the return package to the nearest service point.)   If you don't get SMS , you can also sent it to the nearest service point . Then send an e-mail to us . Following please kindly find the list of Buzzr Service Point that you can feel free to drop off the parcel: 

https://docs.google.com/spreadsheets/d/1xOZwZNKoKrUL_9FwVfmC0CD-sDBFaAb-Wtf0uVfcLdc/edit#gid=0 .

Ø The courier will send your return package to warehouse in Israel for inspection.

Ø You can check your parcel   tracking information from buzzr.biz . For Engliesh service , you can check in the English Webside : # https://www.buzzr.biz/en/  #

Ø After the warehouse finished checking, the information will be uploaded to the system. If it is approved, you will receive refund from Aliexpress in 1-3 weeks.

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Q&A 

1. Courier didn't contact me, can I send by post office?

There are many cases that package get lost when client send by post office. Please contact us if you could not reach the courier.

Following please kindly find the list of Buzzr Service Point that you can feel free to drop off the parcel:

https://docs.google.com/spreadsheets/d/1xOZwZNKoKrUL_9FwVfmC0CD-sDBFaAb-Wtf0uVfcLdc/edit#gid=0


2. I did not get SMS from courier. What should I do?

Please send your AE tracking number by email to cs3.corp@u-speedex.com.hk English only. we will check for you.

 

3. I didn't see the label and AE2021XXX shipping number, what should I do?

Please try to refresh the page, sometime it is system delay.

 

4. I sent the package but didn't get my refund, and dispute closed, what should I do?

It takes around 3-4 working days for the courier to delivery your package to our warehouse in Israel, then take around 2-3 working days for warehouse to check the goods and upload to the system. You will get update in your dispute page before the dispute is closed. If your dispute is closed but still didn’t show that your package is received and checked, please send email to cs3.corp@u-speedex.com.hk , English only.

 

5. Why Aliexpress reject the refund after I delivered the product?

If the product is damaged by the buyer or missing items which effect the second sales, Aliexpress might decide not to refund, you will receive an email from them, if you have further question, please contact online service of Aliexpress: https://service.aliexpress.com/page/home?pageId=17&language=en&spm=a2g0o.home.0.0.2a262145VXwjkV

 

6. Who is runner express?

We are the service provider for Aliexpress for return good in Israel, after the courier take your package and deliver to our warehouse in Israel, we will check the product and upload photos to AliExpress as the proof, then Aliexpress will refund you.


7. How many days that I can get refund?

Normally from 1-3 weeks, please ask Ailexpress directly, Runner express only deal with logistic problems, if you have other issues, please contact Aliexpress online service:

https://service.aliexpress.com/page/home?pageId=17&language=en&spm=a2g0o.home.0.0.2a262145VXwjkV

 

8. I don't agree with the dispute result what I can do?

There is online customer service on Aliexpress, you can also leave comments in where you opened dispute.

Online service center:

https://service.aliexpress.com/page/home?pageId=17&language=en&spm=a2g0o.home.0.0.2a262145VXwjkV

 

9. The dispute is expired, but I already sent my packages to you ,What should I do if the seller ask me to send the proof that I delivered the package?

If the dispute is expired is because our delay, we will contact Aliexpress to send them the proof. If the dispute is expired because of client’s fault, we can not help you. please send your AE number by email to cs3.corp@u-speedex.com.hk , English only. We will send the proof to you.


Local Return Service Guideline (in Hebrew):

Local Return Service(图2)

 

 

 

 

 

 

 

 


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